Privacy policy
Last updated: April 4, 2025
This Privacy Policy explains how Decora Concept ("Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit the site, use our services, make a purchase at decoraconcept.com ("Site"), or otherwise communicate with us regarding the Site (collectively, "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. By "Personal Information," we mean information that identifies you, relates to you, or could be reasonably linked to you. The categories and specific types of personal information we collect are outlined below.
Information We Collect Directly from You
Information you provide directly to us through our Services may include:
- Your contact information, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security purposes.
- Customer support information, including any details you choose to share when contacting us through the Services.
Some features of the Services may require you to provide certain information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your use of the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about your device, browser, network connection, IP address, and other details about how you access and use the Site and your account.
Information We Receive from Third Parties
We may also receive information about you from third parties, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors who collect payment information (e.g., bank account, credit card information, billing address) to process your orders and fulfill our contract with you.
- Third parties who use online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies to collect certain information when you visit our Site, open or click on emails we send, or engage with our Services or ads.
Any information we receive from third parties will be handled in accordance with this Privacy Policy. Please also refer to the Third Party Websites and Links section below.
How We Use Your Personal Information
- Provision of Products and Services. We use your personal information to process payments, fulfill orders, send notifications regarding your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, and provide other features related to your account, in order to fulfill our contract with you.
- Marketing and Advertising. We may use your personal information to send marketing, promotional, and advertising communications via email, SMS, or mail, and to show you ads for products or services. This may include using your personal information to tailor our Services and display ads on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraud, illegal activities, or malicious actions. It is your responsibility to keep your account information secure. We strongly recommend that you do not share your username, password, or other access credentials with others. If you believe your account has been compromised, please contact us immediately.
- Communication and Service Improvement. We use your personal information to provide customer support and improve our Services. This is necessary to fulfill our legitimate interests in being accountable to you, providing you with effective services, and maintaining our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For detailed information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interests to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and ads on our Site and other websites.
Most browsers accept cookies by default, but you can choose to configure your browser settings to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively affect your user experience and may cause certain features and general functions, including services, to malfunction or become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How We Share Personal Information
In certain situations, we may share your personal information with third parties to fulfill contracts, legitimate purposes, and for other reasons outlined in this Privacy Policy. These situations may include:
- Vendors or third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
- We collaborate with business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy notices.
- With your consent, we may share certain information with third parties for purposes such as sending you products or using social media widgets or login integrations when instructed by you, when you request, or otherwise as permitted by you.
- For legitimate business interests, we may share information with affiliates or other individuals within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, we may share your personal information to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend our rights and the rights of our users or others.
Generally, we disclose the following categories of personal information and sensitive personal information about users for the purposes outlined in the "How We Collect and Use Your Personal Information" and "How We Share Personal Information" sections above:
| Category | Recipient Categories |
|---|---|
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We do not use or share your sensitive personal information without your consent or to infer characteristics about you.
User-Generated Content
Our Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be publicly available and accessible to everyone.
We do not control who can access the information you choose to share with others, and we cannot guarantee that those with access to such information will respect your privacy or keep your information secure. We are not responsible for the privacy or security of any information you disclose to the public or to third parties, or for the accuracy, use, or misuse of any information disclosed to or received from third parties.
Third-Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or under our control, you should review the privacy and security policies and other terms and conditions of those sites. We do not guarantee the accuracy, completeness, or reliability of any information on such sites, and we are not responsible for their privacy or security. Information you provide in public or semi-public forums, including information shared on third-party social network platforms, may be viewed by other users of the Services and/or users of the third-party platforms, without limitation. The presence of links to such third-party sites does not imply endorsement of the content or the owners or operators of those sites, except as disclosed in the Services.
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact information below to request the deletion of that information.
As of the effective date of this Privacy Policy, we have no actual knowledge of having "shared" or "sold" (as those terms are defined under applicable law) personal information of individuals under the age of 16.
Your Data Security and Retention
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Also, information you send to us may not be secure during transmission. We recommend not using unsecured channels to transmit sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether we need the information to protect your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may only apply in certain situations, and in some cases, we may deny your request to the extent permitted by law.
- Access/Information Right: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Erasure: You may have the right to request the deletion of your personal information we hold.
- Right to Rectification: You may have the right to request the correction of any incorrect personal information we hold about you.
- Right to Data Portability: You may have the right to obtain a copy of the personal information we hold about you and, except in certain cases and with specific exceptions, to request its transfer to a third party.
- Right to Restrict Processing: You may have the right to request that we stop or restrict processing your personal information.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Right to Object: If we reject your request, you may have the right to appeal our decision by directly responding to us.
- Managing Communication Preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe option provided in those emails. If you opt out, we may continue to send non-promotional emails related to your account or orders.
You can exercise any of these rights by contacting us at the locations specified on our site or using the contact information below.
We will not discriminate against you for exercising any of these rights. Before providing a comprehensive response to your request, we may need to collect information such as your email address or account details to verify your identity. Under applicable laws, you may appoint an authorized representative to make requests on your behalf. Before accepting such a request, we will require the agent to prove that you have authorized them to act on your behalf and may need to directly verify your identity with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision or forward your complaint to your local data protection authority using the contact details below.
International Users
Please note that we may transfer, store, and process your personal information outside of the country in which you reside. Your personal information may also be processed by personnel and third-party service providers and partners in those countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or equivalent contracts regulated by the relevant competent authority of the United Kingdom, unless the transfer is made to a country that has been determined to provide an adequate level of protection for the data transfer.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights offered to you, please contact us by phone or email at info@decoraconcept.com or reach us at the following address: ÇANKAYA MAH. ATATÜRK BLV., GAMZE APT. NO: 162 İÇ KAPI NO: 3, Ankara, 06530, TR.
